Customer Refund and Return Policy

At hairboutique.shop, your satisfaction is our top priority. We strive to provide high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer the following return and refund policy:

1. Return Eligibility
   Customers may return unopened products within 30 days from the date of purchase. To be eligible for a return, items must be in their original packaging, unused, and in the same condition as you received them. Please ensure that all tags and seals are intact.
2. Refund Process
   Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that it may take up to 14 business days for the refund to reflect in your account, depending on your bank or card issuer.
3. Damaged or Defective Products
   If you receive a damaged or defective product, please contact us immediately. We will guide you through the process of returning the item and will cover any shipping costs incurred for returns due to our error.
4. Return Instructions
   To initiate a return, please contact our customer support team at contact@hairboutique.shop. Include your order number and a brief description of the reason for the return. Our team will provide you with detailed instructions on how to return your product.
5. Exclusions
   Please note that opened or used products are not eligible for return unless they are defective or damaged upon arrival. We reserve the right to refuse returns that do not comply with our policy.
6. Customer Service
   For any questions regarding our return policy or your order, please feel free to reach out to us at contact@hairboutique.shop. We are here to assist you and ensure a positive shopping experience.
7. Address for Returns
   If you need to return a product, please send it to the following address:
   Italy, Bolognese 32,
   Punta Cana.

Thank you for choosing hairboutique.shop. We appreciate your business and are committed to providing you with the best possible service.